The WARNING SIGNS - Stop treating the symptoms, and start treating the cause

A series of blogs and case studies to show how trust is the foundation on which all good businesses, homes and families, and communities stand

In a numbered ‘symptom #x’ approach, this series of writings/blogs/case studies will be focused on awareness raising and proving that trust is NOT the ‘soft’ skill that most leaders think it is, but absolutely delivers results – in business, in homes and families, in communities, in society.

 

The series will run along the same categories that entente explores in ‘The Truth about Trust in Business’, in our coaching programs, in the truth about trust certification training for coaches and consultants, and training for ‘Chief Trust Officers’.

 

You can download and read The Simple Truth about Trust here, which will give you the basic model for trust that I’ll be exploring in this series.

 

Let me know your thoughts, questions, and share with me your own experiences of these warning signs and symptoms as we travel through the many faceted world of trust.

Workplace Bullying

Question (from EA to Chief of Police in a state in the US)

Isn't bullying something of the past? Is bullying just a social problem between kids in all levels of school? Have you, or someone you know, experienced bullying in the workplace? Thoughts?!

I don't trust myself as a leader

I’m actually surprised how many times leaders tell me this, and it’s more than a little scary!

How can you expect others to trust you and follow you, if you don’t trust yourself?

I hate you

Sadly, these were the only words one lady heard from her teenage son. Desperate for some help with her ‘problem child’ she came to a session I was running on the truth about trust in parenting.

The relationship with her son, she shared, had gradually declined, and now he spent no time with her and her husband, but was constantly shutting himself in his bedroom, and occasionally yelled out those words that no mother wants to hear, no parent, actually: ‘I hate you’.

As I unpacked the model for trust during the session, I could see she had a few ‘a-ha’ moments, but it was in the exercises that it all came to light.

As we explored what she thought her son’s Expectations are of her and her husband, she began to write them down, ‘Be home for dinner’, ‘Spend time helping him with his homework’, ‘Be around at home’, ‘Take an interest in him, his day, his friends’, were just a few of them.

Then we looked at what his underlying Needs might be, and the key ones were ‘Love and Belonging’, and ‘Esteem’.

Then crunch time came when I asked her to write down all the things she had promised him – the explicit promises (the ones she actually verbally expressed, or had even written down), and the implicit ones (the ones she didn’t actually say or write down, but were implied in her body language, her behaviour). Things like ‘I’ll be home for dinner’, ‘Of course I’ll help you with your homework’, and ‘I love you’, as she wrote them, became obvious to her that she was not keeping those promises.

Broken promises in politics and business

How many times do you pick up the newspaper, or read a headline or article berating government or business leaders for broken promises?

I can tell you, because I track these very headlines, that if not every day, it’s at least a few times a week. Why?

There are three ‘why?’ questions here:

1. Why does it keep being reported?
2. Why do political and business leaders keep breaking their promises?
3. Why does it upset us so much?

Let’s explore: