Frustration - a clear sign that trust is breaking down!

I have been having a real experience with my own model for trust (as I do every day, actually), but in this instance it has been around technology.

Let me explain - As I travel a lot more now, I decided to take the plunge and join the techno cool group with my new iPhone. Unfortunately, my Outlook Calendar and email can't sync with my iPhone due to some way I have my emails set up. My email service provider was unable to correct it, so at the advice of a friend, we eventually decided to set up a Gmail account, which works nicely with the iPhone.

Simple? Nooooooo. I have had every problem under the sun, including now, because I email a lot, and attach documents, articles, proposals, and cc others, Google have now decided that I must be spamming people and have booted me off my email for 24 hours til I 'settle down my activities!!' Prior to that, it was allowing some emails and failing to deliver others. I've had deadlines to get proposals out, get my article to Readers Digest on this year's most Trusted Brands from their survey, and so on. I think I've turned a little grey these last few days, but trying very hard to keep my cool and act with decorum.

So, here's what has happened from a trust perspective:

1. My expectations - as with most things, I always assume everything will be easy. I get caught out on this one a lot! My mantra for many years has been 'It can't be that hard!' I assumed in this case that getting the whole phone thing working would be relatively easy and I'd scoot off to the US shortly with the technology down pat.

2. My needs - I'm driven by Esteem and Self Actualisation for most things. I don't like looking stupid, or incompetent, and I just want to get on with getting my message out there, and living my purpose

3. The promise - the guy in the Vodaphone store assured me that the iPhone would easily sync with Outlook, and I'd be up and running in no time. My friend also assured me that this would be the best thing I've ever done in my life.

The outcome? A lot of unmet expectations, needs and unkept promises = broken trust = frustration

What now? Unfortunately for me, I can't go and sit on a mountaintop and refuse to use technology, so I'm forced to trust it to some extent, but I do it reluctantly and with much fear and trepidation. Thankfully, I'm also the eternal optimist and am convinced that it will all work out for me and technology, and my friend, will be redeemed!