http://www.abc.net.au/news/stories/2010/02/12/2817499.htm?section=justin
One of the interesting things I observe is the flow on effects of a breakdown of trust. I’ve spoken about this domino effect previously.
I was reflecting on this as I read Kristina Keneally’s comments in response to the Independent Commission against Corruption investigation into allegations against MP Ms Paluzzano.
When someone lodges a complaint against someone else, in any kind of format, whether as a customer, as an employee, as a constituent, as a tenant, whatever position they are in, that complaint is a direct response to a breakdown of trust. Something they Expected or Needed, and/or something that was Promised to them has not happened. Especially when Promises made have been explicitly stated, most of us say something, we complain, we jump up and down. We are ‘not happy Jan!’ This is a natural response.
However, if that breakdown of trust was significant, if it cut to core Needs, then the noises that we make can often be loud and clear. We want everyone to know that we are hurting and that something should be done about it.
How those complaints and noises are responded to requires careful consideration. Emotions are running high. People are angry. But the full story needs to be uncovered – is the issue being reported and complained about the actual issue, or is there something else going on here that has caused that breakdown of trust.
I agree with Premier Keneally. Investigations need to continue to ensure the validity of the accusations. But any hint of them being true requires swift action in order to maintain trust in the system, and for the Premier to maintain the trust that has been given to her. And that goes for anyone dealing with ay kind of issue. Be careful in your investigations, but if there is a real problem there, deal with it quickly or you lose the trust others have in you faster than you can blink.
One of the interesting things I observe is the flow on effects of a breakdown of trust. I’ve spoken about this domino effect previously.
I was reflecting on this as I read Kristina Keneally’s comments in response to the Independent Commission against Corruption investigation into allegations against MP Ms Paluzzano.
When someone lodges a complaint against someone else, in any kind of format, whether as a customer, as an employee, as a constituent, as a tenant, whatever position they are in, that complaint is a direct response to a breakdown of trust. Something they Expected or Needed, and/or something that was Promised to them has not happened. Especially when Promises made have been explicitly stated, most of us say something, we complain, we jump up and down. We are ‘not happy Jan!’ This is a natural response.
However, if that breakdown of trust was significant, if it cut to core Needs, then the noises that we make can often be loud and clear. We want everyone to know that we are hurting and that something should be done about it.
How those complaints and noises are responded to requires careful consideration. Emotions are running high. People are angry. But the full story needs to be uncovered – is the issue being reported and complained about the actual issue, or is there something else going on here that has caused that breakdown of trust.
I agree with Premier Keneally. Investigations need to continue to ensure the validity of the accusations. But any hint of them being true requires swift action in order to maintain trust in the system, and for the Premier to maintain the trust that has been given to her. And that goes for anyone dealing with ay kind of issue. Be careful in your investigations, but if there is a real problem there, deal with it quickly or you lose the trust others have in you faster than you can blink.
