Good intentions don't build trust

You know the saying "The road to hell is paved with good intentions." What's interesting is when you really think about this. Why is this so?

With the ENP Wall® entente's trust model, I talk about making promises - both implicitly and explicitly. I also talk about expectations and needs. Good intentions, like "we'll catch up", "let's do lunch", "my new year's resolution is to stop smoking", "we should spend more quality time together" - whatever we say to make people or ourselves feel better, are actually promises we're making. They create expectations in people's minds, including our own, and they satisfy our core needs. So, we believe them. We trust them. Unless of course we know it's just talk, in which case we lose even more respect for them every time they say it, including losing respect for ourselves.

Even if the good intentions really were meant, if they don't eventuate, the wall comes crashing down or the trust is chipped away or cracked.

Good intentions don't build trust. Seeing them through, carrying them out, delivering on them - that's what builds trust!