Why are you stressed?

Are your people performing at their best when they are stressed out, conflicted, confused, annoyed, disappointed, or angry?

Of course not! However, studies around the globe report stress as the number one reason for employee turnover, stress related presenteeism and absenteeism are directly costing Australian employers $10.11 billion a year, and, according to a report by Beyond Blue, each year, undiagnosed depression in the workplace costs $4.3 billion in lost productivity and this excludes workcover/insurance claims, part-time or casual employees, retrenchment, recruitment and training.

The simplest way to explain how these negative feelings and emotions are caused is by applying ENPs® - that’s Expectations, Needs and Promises.

When an employee has expectations and needs of his or her role, of the manager, and of the organisation, and some of those expectations and needs are not met, that creates stress, disappointment, and sometimes anger – the degree to which they feel and then respond depends on how important those expectations and needs were to them.

When an employer makes promises to the employee, through branding, communications, behaviour, and those promises could be explicit or implicit, the employee is relying on those promises being kept – especially when they match the employees expectations and needs.

When promises are not kept, deliberately or unintentionally doesn’t matter, that causes stress, conflict, disappointment, anger…..

When ENPs® are not met, you have problems – your people are distracted, sick, and are not performing, and the consequences of ENPs not being recognised, evaluated, communicated and rebuilt is the direct and indirect costs that are continuing to escalate for organisations around the globe.

However, when ENPs® are understood, communicated, and worked on to ensure they are met, you get high performing people, and you save yourself a significant amount of time, money, resources – all of which are precious. 

If you are interested in learning more about ENPs® within your business, you can purchase a copy of Vanessa's book The Truth about Trust in Business by clicking here.