You’ve sat in those
meetings when everything starts to get heated. The fingers start pointing,
everyone is blaming everyone else. As the CEO or leader of this group you’re
thinking ‘Come on guys, aren’t we on the same team here?’
‘If this was a football
team here, and we were in the middle of a game, the competition would have
simply run around us all and just scored a goal!’
In fact, that’s exactly what
IS happening. When there is constant conflict and clashing at the Management
Team level, that’s when your eye is off the ball and your competitors are
taking advantage of that.
So, what is really going
on? Why is there so much conflict?
When trust breaks down
between teams, when each team or division cannot rely on the other to deliver
on what was Expected, what is Needed and what was Promised, teams go into a
huddle and start working on their own agenda – the very people you are supposed
to be working with become your internal competitors. It's dog eat dog now.
When teams start working
on their own plans in isolation of the rest of the business, you get silos,
you get conflict, and you get poor performance. At the end of the day, the
organisation is structured in such a way that each team or division specializes
in some aspect that is critical to the success of that organization, and
therefore all must work together for the whole thing to succeed.
The thing that pulls all
the teams back together, that settles the conflict and clashing, is to get back
to the game plan. What is the Common Ground here? What are we ALL working
towards? Why are we ALL here?
When your Management Team
gets clear about that, and can determine their role in achieving that, when
they can begin to communicate clearly what they Expect, Need and can Promise
each other to achieve that, that is when it all comes together and they all
start working together, performing, and scoring goals way ahead of their real
competitors.
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